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Last updated: May 2025

This Privacy Policy describes how Love The Detail Company (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lovethedetailcompany.co.uk the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

1. What Data We Collect:

In addition to the below, we may use information we collect from you to improve our services, directly communicate with you, comply with any legal obligations and to protect or defend the services, our rights and the rights of our users or others.

Information you provide

  • Contact details: full name, address, email address and phone number.
  • Order information: billing address, shipping address, email address, phone number and payment confirmation.
  • Wedding details: date of wedding, wedding venue and preferences.
  • Payment method: (processed securely via a third-party provider — we do not store card details)
  • Shopping information: Items you view, put in your basket, saved items such as purchases and giftcards.
  • Customer support information: This information is collated through our contact us page, which is the information you choose to communicate with us.

You have the right to choose to not provide this information, but doing so may prevent you from using or accessing these features.

  • Information Collected Automatically:
  • IP address
  • Browser type and version
  • Device type
  • Usage data (pages viewed, time on site, etc. via cookies)

2. How we use your data

We use your data to:

  • Process and fulfil your orders
  • Communicate with you (e.g. order confirmations, customer support)
  • Customise and personalise your stationery
  • Improve our website and services
  • Comply with legal or tax obligations
  • Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – for record keeping (e.g. tax)
  • Legitimate interests – to improve services and respond to enquiries
  • Consent – for marketing emails (if opted in

4. Sharing Your Data

We only share your information with trusted third parties, such as:

  • Payment processors (e.g.PayPal, Stripe)
  • Delivery services (e.g. Royal Mail, courier companies)
  • IT and web hosting providers
  • Security and Fraud prevention (e.g. we use your personal information to protect our users from fraudulent, malicious or illegal activity and take action where necessary)
  • Marketing & Advertising (e.g. advertise products or services, promotional communications by email, text message or postal mail)

These providers are only permitted to use your data as necessary to perform their services.

5. Cookies

We use cookies to improve website performance and personalise your experience.

For specific information about the cookies we use related to our store with wordpress visit https://en-gb.wordpress.org/about/privacy/cookies.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at lovethedetailcompany@gmail.com or contact us at Northumberland, NE61 2DN, GB.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.